If you have forgotten your password, select Forgotten Password. If you typed the password incorrectly, wait 1 hour then try again. If you enter an incorrect password 8 times, your account will automatically be locked for 1 hour. You can find out more about creating a Memorable Word by using this link. This does not reset every time you log in. Every 60 days after first logging in to Patient Access.When you sign in to Patient Access from a new device or browser.You will be asked to enter your Memorable Word: Each character you enter counts, including any special characters like hyphens or blank spaces.The following criteria should be adhered to when creating your Memorable Word: If you have not already done this, we highly recommend you do so from the Account Settings. Your account must have a valid email address and a valid mobile number in order to reset your Memorable Word. This will take you to a different screen that allows you to update your Memorable Word and hint. You can reset your Memorable Word by clicking Forgot my Memorable word on the sign in screen once you have successfully entered your password. Users who shared an email address on the old platform and migrated their accounts across to our new platform are permitted to continue to share an email until a password reset is required. This is because we use the email address as a unique identifier to ensure the account security and confidentiality. Unfortunately, it is also no longer possible to share an email address on Patient Access. The minimum browser requirements are listed below:įirefox from version 63.0 Can I share a sign in email address? Could it be a problem with my web browser?Ī web browser (commonly referred to as a browser ) is a software application for accessing information on the World Wide Web. I can't sign in and my details are correctĮven if you are confident you have the correct details, try recovering your User ID ( using this link ) and resetting your password ( using this link ). Could it be a problem with my web browser.I can't sign in and my details are correct.Patients can now use NHS login to register, sign in and link to their practice for Patient Access.
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